ExakTime Inc.

  • Production Support Engineer

    Job Locations US-IN
    Posted Date 2 months ago(4/27/2018 3:12 PM)
    # of Openings
  • Overview

    Production Support Engineer

    ExakTime is a leader in time and labor management solutions.  Join our company and help our customers eradicate the burden of managing an ever-growing mobile workforce.  End the dominance of manual and paper labor tracking.  At ExakTime you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives. 

    We are looking for a support engineer with the desire to solve complex problems within a fast-paced environment.  You will be a champion of quality and efficiency, employing your technical skills to solve our customers most complex issues. You will work as one of the final levels of escalation for issues coming from our already very technical customer support team.


    • Great culture and environment.Work remote or local; regardless of where, you’ll always feel connected, impactful and part of a family.  With 13 years of offsite worker practice, we live the connected and committed workforce.  ExakTime is the place to build a career, solve exciting problems, connect with customers and be part of a team without compare.
    • Leading edge technologies. Our SaaS solution is built almost exclusively on Microsoft Azure utilizing their PaaS offerings. We are a technology company that loves evaluating and integrating the newest tools and approaches to solve our, and our customers, problems.


    What You Will Be Doing

    • Deliver solutions to our customers most pressing issues, working directly with the customer when necessary
    • Become an expert in our products, providing guidance and know-how to our development and customer support teams
    • Contribute to the production code-base, including enhancements and internal tooling
    • Improve our products by reproducing customer problems and implementing the solution to ensure we are continually improving


    Must Haves:

    • Strong desire to investigate and solve problems
    • Proficiency with C# and .NET
    • Proficiency with consuming RESTful APIs
    • Knowledge of HTML5, CSS3, and JavaScript
    • Strong technical reading, writing, and verbal communication skills
    • Excellent analytical and problem-solving skills with attention to detail

    Nice to Haves:

    • Background in technical support of enterprise platform technologies
    • Experience with AngularJS
    • Proficiency with SQL, Stored Procedures, DDL; hands-on experience with databases like SQL Server
    • Experience working in cloud-based platforms, preferably Microsoft Azure
    • Experience with Git
    • Knowledge of client server and web development
    • Experience with Entity Framework
    • Ability to handle multiple tasks
    • Experience with TypeScript
    • 3+ years of Software Engineering Experience or less if local to the Granger, IN area and could be on-site
    • Bachelor’s Degree in Computer Science or Information Systems preferred.

    ExakTime is proud to be an Equal Opportunity Employer. This is a full-time position with benefits, vacation, etc. Applicants must reside in the United States. Visa sponsorship is not available for this position. We encourage all qualified applicants to apply.  Our policy statement can be viewed at www.exaktime.com/policy.    


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