ExakTime Inc.

Data Analyst - Retention

US-CA-Calabasas
2 months ago
ID
2017-1054
# of Openings
1
Category
Information Technology

Overview

ExakTime, the leader in mobile workforce management solutions for construction and the field service industries, provides mobile, hassle-free tracking of roaming and remote workers, job activities, and locations in real-time; saving businesses money and increasing cash flow.

 

We are growing rapidly due to the great success of our SaaS solution, products and exceptional team members. We strongly believe in team collaboration and synergy. Our company provides a vibrant company culture that nurtures and rewards extraordinary talent. This role is based in our Calabasas headquarters where you will enjoy monthly lunches/events and a casual working environment.

 

The Data Analyst - Retention will focus on analysis and strategy to reduce churn.

 

Responsibilities

  • Set strategy for improving retention/churn reduction
  • Data analysis and reporting
  • Research data; Look at trends for improvement purposes
  • Ability to use segmentation and other models to define targeted upgrade and churn reduction initiatives
  • Run surveys to find out why people subscribe and unsubscribe to our service
  • Will work with various departments including development and product support

 

Qualifications

  • Proven track record in improving user loyalty retention
  • SaaS background in retention preferred
  • Advanced Excel required
  • NetSuite, Power BI, MS SQL experience a plus
  • Degree preferred
  • Excellent communication skills

 

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